Category Archives: News

Registration for summer and fall 2020 begins today

Beginning this week, OLLU students will be able to register for summer and fall courses. Freshmen and transfer students with less than 30 earned hours will need to meet with their academic adviser prior to completing registration. Sophomores, juniors, seniors and graduate students should contact their faculty adviser to schedule an appointment.

The schedule for early registration is as follows:

  • Today – graduate students, seniors and all athletes
  • Tuesday – graduate students, seniors, juniors and all athletes
  • Wednesday – all currently enrolled students

How to register for classes

  • Log in to the myOLLU Portal and select “Student Planning”
  • Register for courses that have been planned during advising session

Note from OLLU Bookstore on rental returns

The Bookstore is able to accept rental returns from this spring semester. There is a pre-paid mailing label available for all students in their rental accounts that they can use to mail the rental books back to the store. The due date is May 6, but the Bookstore is offering a grace period of 15 days after that date to make sure the students have time to get books back to the store.

Students can call the store at 210-431-3932 during regular store hours for more information or assistance. The Bookstore is open Monday-Thursday, 9 a.m.-2 p.m., and Friday, 10 a.m.-1 p.m.

Also, for anyone who wishes to purchase merchandise online, the Bookstore is offering free ground shipping for purchases for a limited time. Visit to view accessories, supplies and apparel.

Seeking nominations for the Sister Jane Ann Slater Leadership Award

Each year, a member of the OLLU staff and a member of the OLLU faculty are selected by a committee to receive the Sister Jane Ann Slater Leadership Award.

The award recognizes an OLLU staff or faculty member who has had a positive impact on the university by building unity and community through their generosity of spirit and heart, exceptional leadership, enthusiasm, respect, and optimism.

To nominate a colleague, click on the following link:

Nominations are due by Monday, April 20.

Nominations now open for 2020 Staff Awards

The Staff Advisory Council’s award selection committee is currently seeking nominations for the annual staff awards. Employees are encouraged to nominate a coworker who goes above and beyond in their service to the OLLU community.

One recipient will be selected for each award. Click on the award name below to view the nomination form and criteria.

View the Criteria Overview for more information on each award.

Anyone can nominate a colleague. Questions can be emailed to

Reminders for the OLLU community

The following are reminders for the OLLU community regarding self-reporting and visiting campus:

Self-Reporting – Students, faculty or staff experiencing symptoms of the coronavirus (COVID-19) or who have people in their household experiencing symptoms should not come to campus. Anyone experiencing symptoms is asked to self-report by calling the OLLU Reporting Line at 210-431-3949 or by using this online form: Voluntary Health Self-Reporting.

Visiting Campus – Visits to campus should be limited to only when necessary. To visit the San Antonio and Rio Grande Valley campuses, employees must email and copy their supervisor by 5p.m. the day before your intended visit. To visit the Houston campus, email to schedule a time to visit the campus.

Title IX information and forums for the OLLU community

As OLLU transitions to providing all classes and other academic programs online, the Title IX Office would like to remind the community that maintaining an academic program free from discrimination on the basis of sex, including sexual misconduct, remains a high priority. Members of the community should be aware of the following three important points:

  • The Title IX Office remains open and functioning by remote at this time. Investigations and hearings will be conducted remotely, and remedies provided, to assure that any sexual harassment, sexual violence, intimate partner violence, stalking, retaliation, or other sexually discriminatory behaviors are addressed promptly.
  • Title IX Policy and Grievance Procedures prohibiting sexual misconduct apply to behaviors that occur in person between members of the university community, but also apply to online and virtual misconduct. Any behavior that is prohibited by policy is also likely prohibited in cyber-forms, including cyber-harassment, cyber-bullying that is sex-based, and cyber-stalking. Members of the community are expected to maintain a tone of civility and respect in online classes just as they would if they were in class physically. Special Note for video meetings or classes: Be conscious of what can be seen in the background of a video image. Personal items and images that are not appropriate for sharing should be removed from view. In addition, please remember that appropriate attire is required for all video meetings and classes.
  • Faculty and staff members who are mandated reporters are reminded that reporting of alleged sexual misconduct is expected when they become aware of incidents or allegations involving members of the campus community, regardless of how they learn of the potential misconduct, whether in person, in writing, or online.

To view the full Title IX Policy and Grievance Procedures, or to submit a Title IX incident report, visit  

The Title IX Office, along with Student Affairs and OLLUCares, will host two community forums on April 2 at 12:30 p.m. and April 7 at 5:30 p.m. to provide information on rights and responsibilities under Title IX, and answer questions about mandatory reporting and confidentiality. 

Community Forum Session Sign Up Information 

Both forums will be conducted virtually using WebEx. Members of the OLLU community can join using a computer or a mobile device (for mobile devices, it is recommended to install the WebEx app from the Google Play or Apple iTunes store). NOTE: Due to the revised guidance from the CDC, Title IX is unable to offer an in-person option for these sessions.

For more information or to ask questions, contact OLLU Title IX Coordinator, Nicole Monsibais, at

Free emotional support help line available

OPTUM, the pharmacy benefit company managing OLLU’s prescription drug mail orders, is currently assisting anyone who needs access to emotional support resources during the COVID-19 pandemic.

The Optum Emotional Support Help Line is available 24 hours a day to anyone in need, even if they are not enrolled in OLLU’s benefit plan, free of charge.

The help line is staffed by professionally trained mental health experts.

To contact the help line, call 866-342-6892.

United Way, San Antonio Area Foundation and COSA offering emergency childcare assistance

United Way of San Antonio and Bexar County, the San Antonio Area Foundation and the City of San Antonio’s Department of Human Services have joined together to provide childcare relief to those workers needing to work in essential open businesses and needing assistance with paying for childcare during the COVID-19 situation.

Through the COVID-19 Emergency Childcare Assistance program, three weeks of emergency childcare assistance will be provided for licensed and registered or licensed/registered home care to applicants who qualify.

Applicants with children ages six weeks through 12 years should call the United Way 2-1-1 Help Line, to inquire about meeting the criteria. To apply, applicants should meet the following:

  • Children six weeks through 12 years old of working parents needing to physically go into work
  • Valid current pay stub and verification of Bexar County residency; various forms of income verification will be allowable

Reimbursement will be issued directly to the childcare center, following Workforce Solutions Childcare Center reimbursement rates.

For more information and to apply, visit and click on the Emergency Childcare Assistance button on the homepage.

For additional City of San Antonio – Municipal Government Emergency Childcare Assistance options, call the United Way 2-1-1 Help Line. 

Information for students regarding WellFleet Insurance

The following are frequently asked questions for students regarding the student insurance provided by WellFleet:

  1.  Will my WellFleet health insurance continue?
    1. Yes, you have private health insurance that is valid until July 31, 2020.
    2. If you are continuing on to the next academic year, the premium fee will be added to your tuition and the health insurance is effective beginning Aug. 1, 2020.
  2.  I am an International student and I returned to my home country; do I get a refund?
    1. No. You are still an enrolled student and International students are required to carry the WellFleet insurance. Refunds will not be issued as the insurance is still active and you have access to global emergency services.  
    2. Go to, search for Our Lady of the Lake University and look under “your benefits” for more information. You also have access to the 24/7 Nurseline as well as CareConnect.
  3. Does WellFleet have a 24/7 Nurse Hotline?
    1. Yes, WellFleet has a 24/7 nurse hotline. To contact the Nurseline, call 800-634-7629   
  4. Do I have access to any mental health programs?
    1. As a WellFleet member, you have access to CareConnect Behavioral Health Hotline. The program offers student members access to licensed behavioral health clinicians 24 hours a day at 888-857-5462.
  5. How do I get my membership card if I don’t have it?
    1. You can create an account at and print or email your card.
    2. Call WellFleet customer service at 877-657-5030.
    3. Call the OLLU Health Services Office for assistance at 210-431-3919.
  6. Does WellFleet have information specifically about COVID-19?
    1. Yes, visit for more information.

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