Category Archives: Top Stories

Reminders for the OLLU community

The following are reminders for the OLLU community regarding self-reporting and visiting campus:

Self-Reporting – Students, faculty or staff experiencing symptoms of the coronavirus (COVID-19) or who have people in their household experiencing symptoms should not come to campus. Anyone experiencing symptoms is asked to self-report by calling the OLLU Reporting Line at 210-431-3949 or by using this online form: Voluntary Health Self-Reporting.

Visiting Campus – Visits to campus should be limited to only when necessary. To visit the San Antonio and Rio Grande Valley campuses, employees must email and copy their supervisor by 5p.m. the day before your intended visit. To visit the Houston campus, email to schedule a time to visit the campus.

Title IX information and forums for the OLLU community

As OLLU transitions to providing all classes and other academic programs online, the Title IX Office would like to remind the community that maintaining an academic program free from discrimination on the basis of sex, including sexual misconduct, remains a high priority. Members of the community should be aware of the following three important points:

  • The Title IX Office remains open and functioning by remote at this time. Investigations and hearings will be conducted remotely, and remedies provided, to assure that any sexual harassment, sexual violence, intimate partner violence, stalking, retaliation, or other sexually discriminatory behaviors are addressed promptly.
  • Title IX Policy and Grievance Procedures prohibiting sexual misconduct apply to behaviors that occur in person between members of the university community, but also apply to online and virtual misconduct. Any behavior that is prohibited by policy is also likely prohibited in cyber-forms, including cyber-harassment, cyber-bullying that is sex-based, and cyber-stalking. Members of the community are expected to maintain a tone of civility and respect in online classes just as they would if they were in class physically. Special Note for video meetings or classes: Be conscious of what can be seen in the background of a video image. Personal items and images that are not appropriate for sharing should be removed from view. In addition, please remember that appropriate attire is required for all video meetings and classes.
  • Faculty and staff members who are mandated reporters are reminded that reporting of alleged sexual misconduct is expected when they become aware of incidents or allegations involving members of the campus community, regardless of how they learn of the potential misconduct, whether in person, in writing, or online.

To view the full Title IX Policy and Grievance Procedures, or to submit a Title IX incident report, visit  

The Title IX Office, along with Student Affairs and OLLUCares, will host two community forums on April 2 at 12:30 p.m. and April 7 at 5:30 p.m. to provide information on rights and responsibilities under Title IX, and answer questions about mandatory reporting and confidentiality. 

Community Forum Session Sign Up Information 

Both forums will be conducted virtually using WebEx. Members of the OLLU community can join using a computer or a mobile device (for mobile devices, it is recommended to install the WebEx app from the Google Play or Apple iTunes store). NOTE: Due to the revised guidance from the CDC, Title IX is unable to offer an in-person option for these sessions.

For more information or to ask questions, contact OLLU Title IX Coordinator, Nicole Monsibais, at

Free emotional support help line available

OPTUM, the pharmacy benefit company managing OLLU’s prescription drug mail orders, is currently assisting anyone who needs access to emotional support resources during the COVID-19 pandemic.

The Optum Emotional Support Help Line is available 24 hours a day to anyone in need, even if they are not enrolled in OLLU’s benefit plan, free of charge.

The help line is staffed by professionally trained mental health experts.

To contact the help line, call 866-342-6892.

United Way, San Antonio Area Foundation and COSA offering emergency childcare assistance

United Way of San Antonio and Bexar County, the San Antonio Area Foundation and the City of San Antonio’s Department of Human Services have joined together to provide childcare relief to those workers needing to work in essential open businesses and needing assistance with paying for childcare during the COVID-19 situation.

Through the COVID-19 Emergency Childcare Assistance program, three weeks of emergency childcare assistance will be provided for licensed and registered or licensed/registered home care to applicants who qualify.

Applicants with children ages six weeks through 12 years should call the United Way 2-1-1 Help Line, to inquire about meeting the criteria. To apply, applicants should meet the following:

  • Children six weeks through 12 years old of working parents needing to physically go into work
  • Valid current pay stub and verification of Bexar County residency; various forms of income verification will be allowable

Reimbursement will be issued directly to the childcare center, following Workforce Solutions Childcare Center reimbursement rates.

For more information and to apply, visit and click on the Emergency Childcare Assistance button on the homepage.

For additional City of San Antonio – Municipal Government Emergency Childcare Assistance options, call the United Way 2-1-1 Help Line. 

OLLU moving to complete remote operations beginning Tuesday at 5 p.m.

Cities and states across the nation are announcing shelter-in-place orders to curb the spread of the Coronavirus. In an effort to protect its students and employees, Our Lady of the Lake University is ready to close its campuses and provide all services remotely. As such, by Tuesday at 5 p.m., all OLLU campuses will be closed, and all services will be provided through online/remote access.

Employees will be using Monday and Tuesday to complete preparations for remote services, so students should not visit campus offices unless absolutely necessary during this time; those who do visit campus must follow social distancing guidelines.

Student Services – Most student services including the library, tutoring, writing and math centers, the Help Desk, counseling services, health services, student success coaches, and services for students with disabilities are already available online or through other remote access. More detailed information on accessing services is available on the website at

Computer Labs – Computer access will be available in the Cyber Café and the 24-Hour Computer Lab in the Sueltenfuss Library on the San Antonio campus, and in designated computer labs on the Houston and Rio Grande Valley campuses. Computers are set up to allow for social distancing, so a very limited number are available. Students must have their OLLU ID to enter the labs through swipe-card access. NOTE: If a shelter-in-place mode is enacted by local or state officials, the university may need to close these spaces.

Work Study – Work study students who wish to work will be allowed to work remotely; instructions for remote work will be provided by their supervisor or the Student Employment Office. Work study students may be reassigned to other supervisors if their original work area does not have remote work available.

Residence Halls –

  • Students who were granted exceptions for remaining in the residence halls will be allowed to remain and will receive information about dining services from the Residence Life Office.
  • Resident students who do not intend to stay on campus and have not yet removed their belongings will receive updated instructions from the Residence Life Office.

Communications –University email and the university website should be monitored daily for updates and additional information.

Remote Operations will Continue through April 16 – University administration will assess the situation and provide an update by April 16 on whether campuses will remain closed.

COVID-19 community resources

Below is a list of community resources available in the San Antonio, Houston and Rio Grande Valley areas. Due to the continuously evolving situation, hours may have changed. It is recommended to contact the agency or organization for the most up-to-date hours.

San Antonio area – COVID-19 Community Resources

Houston area –

Rio Grande Valley area –

United Way establishes community response fund to provide assistance to those in need

In an effort to proactively address the impact the COVID-19 pandemic has had on the San Antonio community, United Way of San Antonio has partnered with the San Antonio Area Foundation to form the COVID-19 Community Response Fund. The fund will deploy critical support to individuals and families in the community. To donate to the fund, text HELPSATX to 41444 or visit

Those who are in need of assistance should call 211 to speak to a call specialist who can navigate them through any local available resources.

Online instruction will continue through the end of the spring semester

OLLU administration has made the decision to finish out the spring semester through online instruction. During the extended spring break of March 16-20, staff will be working to ensure that student services will be available through online and other remote options. During this week of transition, students are asked to use email to communicate with the various campus services offices. A detailed guide for accessing services is forthcoming.v

Coronavirus update page added to university website

A Coronavirus COVID-19 Update page has been added to the university website to help keep the university community aware of resources available, guidance provided and university plans. The page is available at

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